Let’s put it right
If an item arrives damaged, is faulty or differs from its description, contact us through our contact form with your order number and details of the issue. Photos can help us assess the problem.
Your Australian Consumer Law rights apply. Where the law entitles you to a repair, replacement or refund, we will provide the appropriate remedy. Nothing in this policy limits those rights.
Returning an item
Contact us before sending a return so we can provide the correct return address and instructions. Keep your receipt or order confirmation. Please do not send returns to an address printed on a supplier parcel without contacting us first.
Change of mind
Contact us before returning a change-of-mind purchase so we can confirm whether it can be accepted and any applicable return costs. We do not offer an automatic change-of-mind return entitlement.
More information is available from the ACCC consumer guarantees guide.